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At Viral Parfums, we carefully prepare and ship every order to make sure your fragrance arrives safely and in perfect condition.

Processing Time

Stock Items: All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing may take slightly longer than usual. If there is a significant delay in processing your order, we will contact you by email.

Pre-Order Items: Some items may be available on a pre-order basis. Pre-order items are typically shipped within 10 days of purchase. If your order includes both in-stock and pre-order items, you may contact us to request separate shipping. Please note that split shipments may require an additional shipping fee.

Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times after dispatch are:

Spain, Portugal, Slovakia, Czech republic, Hungary: 2–5 business days.
European Union: 4–10 business days.
International orders: 7–21 business days.
Delivery times are estimates only and may vary depending on the carrier, destination, customs processing, or seasonal demand.
Shipping Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking details, if available. Tracking information may take up to 24–48 hours to update after the parcel has been handed to the carrier.

Customs, Duties, and Taxes
For international orders to Switzerland, Norway and United Kingdom customs fees, import duties, taxes, or other charges may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost unless stated otherwise at checkout.

Delivery Issues
Please make sure your shipping address is correct when placing your order. Viral Parfums is not responsible for delays, lost parcels, or failed delivery attempts caused by incorrect or incomplete address information provided by the customer.
If your package appears lost, delayed, or marked as delivered but not received, contact us as soon as possible so we can help investigate with the carrier.

Undeliverable Packages
If a package is returned to us as undeliverable, refused, or unclaimed, we will contact you to arrange reshipment. Additional shipping charges may apply before the order can be resent.

Shipping Restrictions
At this time, we may not ship to certain countries or regions due to carrier limitations, customs restrictions, or local regulations. If your location is unavailable at checkout, we are currently unable to ship there.

Contact
For any questions about shipping, please contact us at:
Email: info@viralparfums.com